All Birlamedisoft pre-packaged programs come with installation instructions, trouble shooting instructions, user manual and voice interactive tutorials. There is, also, the 'Birlamedisoft Help line' for any other type of assistance. The Help Line is open from Monday to Saturday, between 9 AM to 6 PM. You could also e-mail us with your problems and we will respond promptly. The bottom line is that, whatever be the nature of the problem, we are there to sort them out. This is our assurance.